Call Centre & Guest Relations

Duration: 1 Month
Eligibility: 10 +2
Mode: Offline
Course Outline:

• Orientation Basic Grooming
• Communication Skills
• Professional Etiquettes Soft Skills
• Billing & Packages
• Interdepartmental Interaction
• Understanding of Hospital Ecosystem
• Clinical & Non Clinical Departments
• Basic Medical Terminologies
• Hospital Organogram & Hierarchy
• Customer Handling
• Escalation Matrix